Support
Questions, bug reports, billing problems, and account deletion requests all go to one place.
Email [email protected] and we reply within one business day.
Before you write
Most questions are answered in the documentation, which covers connecting the assistant, how durations and dates are interpreted, rates, the invoice lifecycle, and importing from other trackers.
What to include
The more of this you can give us, the faster we can help:
- The assistant you were using, Claude or ChatGPT, and roughly when.
- What you asked it to do, in your own words.
- What happened instead of what you expected.
- The invoice number or entry description, if the problem involves specific data.
You can see exactly what the assistant did on your behalf. Sign in at https://withtallied.com/app and look at the recent activity list on the overview page. It records every tool call, so it usually tells us what went wrong.
Common questions
The assistant logged time to the wrong project. Ask it to fix the entry directly, for example "change that last entry to the Acme redesign". Entries are locked once they appear on an invoice you have sent. To correct one of those, void the invoice first.
An invoice went to the wrong address. Ask the assistant to send it again with the right address, for example "resend invoice INV-0007 to [email protected]". That also updates the client record.
A client says they paid but the invoice still shows as sent. Payments made through the Stripe link update automatically within a few seconds. If they paid by transfer or check, tell the assistant "mark INV-0007 as paid".
I want to stop the assistant from accessing my account. Remove the connector in Claude or ChatGPT. That revokes its access immediately. Your data stays in your account.
I want my data deleted. Email us from the address on your account and we will delete your workspace, including time entries, clients, projects, and invoices. See the privacy policy for what this covers.
Billing
Plan changes, invoices for your own subscription, and cancellation are all self-service at https://withtallied.com/app/billing. Cancelling takes effect at the end of the period you have paid for, and your data stays available on the free plan.
Security
If you believe you have found a vulnerability, email [email protected] with the details and give us a chance to fix it before disclosing it publicly. We will acknowledge your report within two business days.